TL 9000

What is TL 9000?
It is a quality management system for design, development, production, delivery, installation and maintenance of telecommunication products and services. The TL 9000 Quality System requirements include a minimum set of performance metrics and indicators to measure progress and evaluate results of quality system implementation.

What are the Benefits?  
TL 9000 establishes a common set of quality system requirements for suppliers of telecommunication systems, hardware, software and services. It reduces the need to meet other telecommunication quality management standards.

The requirements focus on performance and cost-based metrics overall cost reduction, continual improvement of service and enhanced customer/supplier business relationships to increase competitiveness.

What is the Process?
In simplified terms, the registration process includes a review of the company’s documentation, which supports its quality management system. Next, a physical audit of the site or sites takes place. During that time an auditor normally interviews employees, and checks the records of the system’s implementation.

After verifying the employees' knowledge, understanding, and implementation of their Quality Management System, and pending closure of any non-conformities identified, the certificate is recommended for issuance.

DNV’s certificates are valid for three years. During this time, periodic audits are conducted in order to confirm ongoing effectiveness of the Quality Management System. At the end of the three-year period, a Certificate Extension Audit will take place, and a new certificate will be issued to insure uninterrupted certification.